The Crab Shed Salcombe fresh local crab cooked and hand picked by us for the very best quality

Buying online from Crab Shed Salcombe

Delivery

From our base here in South Devon, we accept orders from customers throughout mainland England and Wales* (minimum order value £20).

Crab meat is despatched using an express (before 12noon) delivery service costing £9.95 per order. Gift Vouchers are posted 1st Class Royal Mail - postage & packing is £1.

*While we would very much like to share our Salcombe crab with everyone, due to our product's perishable nature sadly we cannot currently accept orders to Scotland (mainland or islands), Northern Ireland or Ireland, the Channel Islands or the Isles of Man, Scilly or Wight.

Availability

Our seafood is brought to us fresh from local day boats and is subject to availability in bad weather. Prices may vary in accordance with seasonality and supply.

Despatch

We'll email you when your order is despatched. Crab meat orders are sent by express courier for delivery to you on Wednesdays and Fridays (before 12noon) - you can choose a preferred day when checking out.

Your crab order is sent in premium insulated packaging to reach you in perfect condition. Please ensure that someone can accept the package (a signature is not required). If you are not at home to receive the delivery, please advise us, when ordering, of a safe place in the shade to store your parcel – at your own risk.

Occasionally our courier may not get your parcel to you by the next day – problems out of our control can occur - but your order will be delivered as soon as possible. Call us if you have not received your package and we can help track it for you.

Customer service

At the Crab Shed we take great pride in our customer service and the high quality crab products we supply and we sincerely hope you will be completely satisfied with your order.

Due to the perishable nature of our products, we cannot accept returns. However, if you have any queries, please do not hesitate to reach us: call 01548 844 506 or 01548 844 280 (leave a message if we are unable to answer) or email us at hello@crabshed.com.

Crab Shed Salcombe Privacy Policy


Short version

We collect information about visitors to our restaurant, and about online visitors to our website, which we use to provide and improve the services we offer.

Your privacy is important to us, so we collect only the minimum information necessary, we keep this information securely and we destroy it when it is no longer needed.

We share this information only with trusted third parties as part of providing our own services. We have assessed the third parties we use to confirm that they take the same care over the information as we do ourselves. We do not sell information about our visitors to anyone.

For any enquiries about the information we collect, please contact info@crabshed.com or by post at: Crab Shed Salcombe, The Fish Quay, Gould Road, Salcombe TQ8 8DU.


Long version

Your privacy is important to us; this Policy covers our handling of the personal information that we collect from visitors to our restaurant and website.

What information we collect and why

We collect information from visitors to our restaurant and telephone customers:

  • Table reservations: we collect a surname and contact details to identify table reservations. This information is not retained by us, nor passed to any 3rd party.
  • Payments: when making a payment to us we collect information required for payment and accounting purposes only. If you pay by card, your card details are passed directly to our 3rd party payment providers and are not retained by Crab Shed Salcombe.
  • IP address: as is industry standard practice, we record the IP address of all visitors for security and fraud prevention purposes. This data is stored with appropriate security and is deleted after use.
  • Cookies and other tracking technologies: our website uses cookies and similar technologies such as Google Analytics to provide core website functions (including Google Maps) and to help us understand how you use the website. IP address anonymisation is applied to protect your privacy; no personal data is stored by us or by Google.
  • Payments: When you place an order, we collect information required for payment and accounting purposes, and delivery address where appropriate. Your information is stored securely with our online shop provider; card details are passed directly to our 3rd party payment providers and are not retained in our online shop or by Crab Shed Salcombe.
  • Cookies and other tracking technologies: like the rest of our website, our online shop uses cookies, and similar technologies such as Google Analytics, both to provide the functions of the shop and to track how you use it.
  • Online signups: we collect and store the email address of users who signup for our online newsletters, specifically for this purpose. Newsletter recipients can unsubscribe at any time using the clear unsubscribe links in all our newsletters, or by emailing us direct (see our contact addresses above). To allow us to stop emailing recipients who lose interest, we also track whether newsletters are opened and links followed.

For customers ordering takeaway products, we also collect delivery address information at time of payment to allow us to fulfil your order.

We collect information about all online visitors to our website:

You can find out more about cookies, including how to disable them in your browser, by visiting cookiesandyou.com. If you disable cookies some aspects of the website may not work.

We collect further information from online shop and online takeaway services users:

  • Payments: When you place an order, we collect information required for payment and accounting purposes, and delivery address where appropriate. Your information is stored securely with our online shop provider or other appropriate 3rd party; card details are passed directly to our 3rd party payment providers and are not retained in our online shop or by Crab Shed Salcombe.
  • Cookies and other tracking technologies: like the rest of our website, our online shop uses cookies, and similar technologies such as Google Analytics, both to provide the functions of the shop and to track how you use it.

The tracking information, which helps us understand and improve our shop service, may result in your IP address being stored by Google; Google's use of this data is compliant with the requirements of GDPR. You can choose to opt out of this tracking using the option provided to you.

You can find out more about cookies, including how to disable them in your browser, by visiting cookiesandyou.com. If you disable cookies the online shop may not work.

We also collect the information from users who sign up to receive our online news.

How the information is stored and how long it is kept

All the information we collect, from whatever source, is stored securely and is accessible only to Crab Shed Salcombe or our third party provider staff who require access for operational reasons.

Information collected as part of our contract with you is kept for seven years in line with legal requirements for tax purposes. Other personal information is deleted after use.

How we use the information

The information we collect is used entirely in directly providing the services we offer, either by us or through the trusted third parties we use. We do not sell information collected from customers to any third party.

To find out more

For any enquiries about the information we collect, please contact info@crabshed.com or by post at: Crab Shed Salcombe, The Fish Quay, Gould Road, Salcombe TQ8 8DU.

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